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New Telephone Number:

After patient feedback about our telephone number the practice will be changing to an 0208 number from the 15th of January 2014.  The new number will not have enhanced services so you may experience the engaged tone at busy times.


Out of Hours

If you are in need of medical attention that CANNOT wait until the surgery is next open please call 111.  You will be assessed, given advice and directed to the local service that can help you best.

Alternatively there is a Walk-In Centre in Hayes Town which is open from 8.00am - 8.00pm 365 days a year. Their telephone number is 01895 486020

These services are only to be used when the surgery is closed or over the weekend and bank holidays.  When the surgery is open you must always contact us first for emergency appointments or advice from the GP.

Please note that emergency services like  A & E and 999 are very busy and they should only be used in very serious or life-threatening situations e.g. if you have a serious accident or suffer sudden severe chest pain, choking, blacking out, blood loss or other serious conditions you are advised to go to your nearest hospital Emergency Department or telephone 999.

Welcome to The Pine Medical Centre

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


The practice is located on The School Approach off Fredora Avenue (previously the site of Grange Park Clinic). The nearest bus stop is on Lansbury Drive and you can take Buses No.195, No. 90 or the U7.

Everything is located on the one floor making accessibility easier for all patients. 


From 1st January 2018 Pine Medical Centre will cease to accept repeat prescription requests from pharmacies as per NHS prescribing wisely guidance. Patient on repeats prescriptions can request by either;

1. Online or mobile app via 'patient access' . To register for an online account please use this link (if you can't manage this then ask a family member or friend to hep you)

2. posting their signed and dated repeat request slip or dropping it in to us.

After 1st January  2018 we will stop accepting repeat prescription request from community pharmacies, with the following exceptions for:

a. patient who cannot request their own repeat medicines, and who do not have a friend or carer who can request for them.

b. House bound patient, Disabled patients -community pharmacy to request their prescription is a reasonable adjustment under the Equality Act 2010.

From now on we would like patients to request their repeat prescriptions directly from the practice rather than from their community pharmacy. Nobody knows which medicines you are running out of better than you. We think that if people request their own repeat prescription, that will help to reduce waste. When Pharmacy automatically requests repeat prescriptions on your behalf they may not always know if medicines have been changed or how much of each medicine you have left. This can sometimes mean that medicines are requested that are not needed, which can lead to some patients building up a  stockpile of medicines at home. THIS IS WASTE OF NHS REASOURCES AND POSES A SAFETY RISK TO PATIENTS AND THEIR HOUSEHOLDS.



(Site updated 14/02/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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